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When I try to login to the website I get an error message saying that the user name or password are incorrect but I haven't changed them, why is this?

The reason for this is possibly that you were using a temporary password and it has now expired. All passwords generated by the website will expire after a short time so it is important that following a password reset request you login to the website and change your password.

You can login and change your password here

Once you have logged in and changed your password it will no longer expire in the future.

Also, software running on this server to limit the amount of login attempts may have been activated by your login attempts, if you are sure the details are correct, do not attempt to login for 15 minutes, this will give the system time to clear your restriction if you did trigger the brute force login system and you should be able to login again.

 

Regards,

Expert Hosting Online

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