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Expert Hosting Online terms and conditions of service and privacy policy statement

Web Site Terms and Conditions of Use

1. Terms

By accessing this website, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws.
If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Expert Hosting Online's web site for personal, non-commercial transitory viewing only. This is the grant of a license,
• Not a transfer of title, and under this license you may not: modify or copy the materials
• Use the materials for any commercial purpose, or for any public display (commercial or non-commercial)
• Attempt to decompile or reverse engineer any software contained on Expert Hosting Online's web site
• Remove any copyright or other proprietary notations from the materials, or
• Transfer the materials to another person or "mirror" the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Expert Hosting Online at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

3. Disclaimer

The materials on Expert Hosting Online's web site are provided "as is". Expert Hosting Online makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Expert Hosting Online does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

4. Limitations

In no event shall Expert Hosting Online or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Expert Hosting Online's Internet site, even if Expert Hosting Online or a Expert Hosting Online authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

5. Revisions and Errata

The materials appearing on Expert Hosting Online's web site could include technical, typographical, or photographic errors. Expert Hosting Online does not warrant that any of the materials on its web site are accurate, complete, or current. Expert Hosting Online may make changes to the materials contained on its web site at any time without notice. Expert Hosting Online does not, however, make any commitment to update the materials.

6. Links

Expert Hosting Online has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Expert Hosting Online of the site. Use of any such linked web site is at the user's own risk. We do not support .xxx domain names and we do not tolerate any explicit material on our websites, this will lead to immediate account suspension and/or account termination.

7. Site Terms of Use Modifications

Expert Hosting Online may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.

8. Governing Law

Any claim relating to Expert Hosting Online's web site shall be governed by the laws of the State of United Kingdom without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

Domain Renewals

All domains are renewed on an annual basis, we will send out reminder emails 30 days, 14 days, 7 days and 1 day before expiry. We will send the emails to the email address on your account, it is the registrant's responsibility to make sure their contact details are correct and up to date. Expert Hosting Online take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at domain.sales@experthostingonline.com. Alternatively you can set your domain to auto renew, this can be managed through the client portal area. All domains will be auto renewed 14 days in advance of the domain name expiring and will be billed 30 days in advance of expiry.

If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) thereafter to renew the domain name at the original renewal fee. Please log into our client portal area to view any relevant renewal fees. After 30 days your domain will be suspended and will go into a 60 day grace period during which you can still renew your domain name but with an additional redemption fee of £5.00. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Expert Hosting Online will not guarantee the renewal of a domain name.

Nominet UK Domain Terms And Conditions

We are a Nominet Registrar and as such may provide you with a domain name via Nominet. Please be aware that by registering a .uk domain name, you are bound by Nominet's Terms and Conditions. Please make sure you also read and understand the information detailed here

Complaints Procedure

We can only improve on our services with valid feedback from you, our customers and are always trying to provide the best services we possibly can. If you wish to make a complaint about a service you have received, please submit an email to us at complaints@experthostingonline.com including as much detail as you can about the issue you have and why you feel that a complaint is necessary.
• We will acknowledge your complaint within 1 business day of receipt and aim to resolve any issues within 5 business days of receipt.
If you are not satisfied with the initial outcome of your complaint after following this procedure, please feel free to escalate your issue to Nominet (the .uk registry) here

Contract Termination

If you no longer wish to continue with your contract with Expert Hosting Online, please submit a support ticket no less than 30 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, Expert Hosting Online will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in Expert Hosting Online ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data .e.g. hosting account(s) and mail boxes.

Our postal address

Expert Hosting Online
46 Bickleys Court
Richmond Avenue
Bognor Regis
West Sussex
PO21 2YD

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